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FAQ

Will there be a shipping confirmation once the order is placed?                                  

We will update you with a tracking number through email approximately 2-5 days after you place your order.

How can I track my package?

When you purchase from us, you will receive an e-mail with a Tracking number which you can use on our website to track your package. On the menu under “Assurr” click on “Tracking Order”

How long does shipping take?

We source our products globally to allow us to find the best variety of products, at competitive prices. Products with high demand will take 2-4 weeks for delivery.

I ordered multiple items, why did I only receive one?                            

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.                                                 

Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

Where can I contact you?

Under "Assurr" you will find a contact form where you can send us an e-mail with your questions. We will get back to you within 24 hours.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

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